MSFS Troubleshooting Guide

Updated: January 3, 2024

Before contacting us or posting a support thread on our Discord, please read through this short guide and see if any of the following common suggestions help! Also, be sure to search the current Discord support threads for duplicate questions, which you can upvote if you have the same issue, or comment on if you have additional information that you think could help in solving the issue!

We also post NOTAMs on our product pages which provide a running list of known issues, sim limitations, and 3rd party conflicts when discovered.

======== Xbox Users ========

Xbox troubleshooting is very limited due to the locked-down nature of the Xbox OS.

If you experience anything such as crashes, pink (missing) textures, or other odd behavior, please try the following suggestions in order:

1. Completely restart your Xbox.
2. Uninstall the add-on experiencing issues, close & restart MSFS (or your Xbox), then reinstall the product in question.
3. And if you still have issues at this point: Uninstall nearby airports or scenery one-by-one, restart and see if the issue is resolved.

If step 3 does not solve your issue, please post a Discord support thread or email us saying that you completed all the steps in this guide and detail what the exact issue is that you are still experiencing.

If step 3 does solve your issue, and the issue returns when reinstalling the 3rd party product, please let us know so we can investigate further!

Memory Issues on Xbox Series S – Users playing on Xbox Series S may experience out of memory errors, reduced texture quality, models slow to load, or even stuck LODs. This is due to the Series S having limited VRAM, which can quickly become saturated depending on where and what you fly. If this is happening, you may experience black avionics screens, as well as lower quality textures and object meshes as your console attempts to manage the VRAM. This will eventually lead to a crash.

======== PC Users ========

Issues with MSFS add-ons are commonly caused by leftover files from overwriting an add-on or old cache files.

If you experience anything such as crashes, pink (missing) textures, or other odd behavior, please try the following suggestions in order:

1. (If installing from Marketplace) Restart the sim before using the add-on.
2. If you manually overwrote the add-on after an update, delete the add-on completely and reinstall it. Always make sure that you do clean installs for your add-ons when updating. Overwriting can leave behind leftover files which are known to cause issues. (Follow this up with step 3!)
3. Clear your Scenery Indexes: This is your add-ons cache. It replaced the content.xml, which is no longer used (except by some 3rd party apps). However, like the content.xml of the past, these scenery indexes can store old or duplicate information which can eventually cause issues with your add-ons. It is good practice to clear these after removing or updating add-ons and even after a MSFS update! To do so, delete the following folder (It will rebuild on next sim launch):

Steam
Microsoft Store

Alternatively, you may also download and run (double click) the following Batch Script. It will clear these indexes, as well as a few other cache directories that commonly get gummed up over time. This script has been tested on Windows 10 & 11 and will work for both Windows Store and Steam copies of MSFS.

<< Download Script >> (July 12, 2023 | v2.0.0)

4. If you still have issues at this point: Uninstall or deactivate nearby airports or scenery one-by-one, restart and see if the issue is resolved.

If step 4 does not solve your issue, please post a Discord support thread or email us saying that you completed all the steps in this guide and detail what the exact issue is that you are still experiencing.

If step 4 does solve your issue, but the issue returns when reinstalling or reactivating the other 3rd party product, please let us know so we can investigate further!